If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else.

Returns 

To claim your return or product exchange, please notify us on sales@biancapopp.com, and make sure to specify your reason for return. We appreciate a lot letting us know what didn’t work for you.

After notifying us by email, please fill in the form found in the package containing your order, and send us within 14 calendar days the products you want to return, to the following address:

Showroom Bianca Popp

Calea Giulesti no. 14, district 6

Bucharest 060275

Romania

The Timeline: 14 calendar days, starting from the day you have received your order

The Charge:  The return shipping fees are to be handled by you, dear brainer, wherever you may be. Please keep the proof of delivery for the returned items until the return process is over.

Any product ordered from biancapopp.com can be returned within 14 calendar days from the day of purchase, and we will send you the refund by bank transfer in 14 calendar days from receiving your package at our showroom address.

For us to be able to accept your return and proceed to refunding your money, the following conditions must be fulfilled:

  • the products must be in their original packaging and must include the original label

  • the products must not be damaged or have tracks of being worn or washed

  • the package must be sent to us within 14 days from the day you have received your order