Terms & Conditions

Terms & Conditions

Shopping
In order to purchase a Bianca Popp item you don’t need to create an account, just fill in your delivery and contact information. However, creating an account will give you exclusive access to updates about the brand, collections and products.

How to shop

  • – Select the Shop section on the website
  • – Enter the product page
  • – Select your size
  • – Click Add to Cart
  • – To proceed to Checkout, click the cart on the upper right part
  • – Click checkout then fill in your details on the dedicated page and place the order

Payment methods
For your convenience we accept two payment methods:

  • – Cash on delivery
  • – Paypal

Tax information

Shopping on biancapopp.com is reserved for end customers so our prices include VAT.
For each order, we will issue an invoice which will be sent as an attachment in the shipping confirmation e-mail and along with your parcel.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Shipping
Your parcels will be shipped with FAN Courier for Romanian orders and with DHL for international deliveries. Please note that not all articles are in stock. This is why it may take up to 14 working days for us to create and dispatch your order.
Please refer to the table for various delivery times to international destinations.

Privacy Policy
All the personal information given to us and registered into your account on the website will be used only to communicate to you news about the brand and your purchases. Your information will not be shared with any third party, unless you require us to.

Returns
You can return your purchased items for 14 days after the parcel has reached your address. We accept only returns that are notified to us via e-mail in term of 3 working days after the delivery of the parcel. Please use returns@biancapopp.com to give us the specifics of your returned item.

We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or items that are not in the same condition you received them in.